Corporate Governance and Heart Kids

BSBINM401A- Assessment 9Brandon Finn Task 1 Standard 1 Customer Feedback Form Standard 2 Lockable register cabinet/ records Standard 3 Customer Satisfaction Survey/ level Standard 4 As above Standard 5 As above Standard 6 As above I didnt find this question to be very clear. Task 2 property Address Yes, we will require this to work out the hail of spirit for the customers location. Age Yes, we would require this to decide their stage of life. What their priorities be re Superannuation, first home. Marital Status Yes, we would use this as they capacity have a second income we should know about.Number of Children Yes, We need to know the come up of dependants as their cost of living be much higher than a single person. Occupation No, not necessarily important as to wage. take of Education as above. Wage Yes, we need to know the income advance in to work out what the client can afford to have coming out. Task 3 i. a. www. sprightlinesskidsvic. org. au b. The purpose is to crea te awareness of heart conditions in children, and to provide useful data and avenues of back for families of heart children. c. Families affect by child heart defects. . You can c all(prenominal) or email them for further teaching or read the about us persona on their website. e. The site is by Still travel Design for watch Kids Victoria. ii. Heart Kids Victoria Report Heart Kids Victoria is a non for arrive at organisation aimed at supporting children and families of children with heart defects. The website www. heartkidsvic. org. au is very informative, with support options for families and stories on many beautiful children who unfortunately have suffered with some emblem of heart disease in their youth.There are some great stories of pleasure and some very heartbreaking stories as well. The tar fare audience is families, but as well gives options to anybody that would like to lend a helping hand, be it financial or volunteering, there is links to find out how. The w ebsite by Still Moving Design has a great layout and is very easy to find your route around. The site is very informative, easy to use and will melt your heart. big(p) cause Task 4 a. The positive aspects are all teaching is recorded and then can be used for training and to correct current practices. . The negative aspects are that the information is being double handled whence reducing the efficiency of all staff. c. To improve the currnet process you could design a computer based system in which staff input the information directly to. This would mean there is no double handling of information and would create greater efficiency for the company. Task 5 a. I would visit the IT staff for their advice as to the best system available for our needs.I would also bring up with staff as to their thoughts/input on the idea. b. The costs would involve the IT staff time in implementing the new system. There would also be cost bear on in purchasing the program itself. Also the costs involved in training the staff. c. To get approval for the idea I would get all staff to vote as to whether or not they throw with the idea. I would then take it to a dialog box meeting where the board would then vote in approval or against the idea with all costs and information available to them, d.To prepare staff I would foretell a meeting and organise a workshop for our IT staff to take all staff how to use the program efficiently and effectively. I would also provide any one on one training demand to any individual staff member that may be having difficulties later on the workshop. Task 6 a. Finance Manager and head teacher Financial policeman b. Learning & Development Manager and Technical Operations Manager c. Chief Executive Officer and Board of Directors d. Project Manager and Chief engine room Officer Task 7 Office 2010 Report to follow